Cancellation / Refund Policy

Should bad weather or any reason from the owner or there employees of any charter boat booked thru BoatCharterServices.com.au cause the charter to be cancelled on, or prior to, the day of your booking, our preference is to offer you another available day. If this is not possible, then A FULL REFUND will be provided. Refunds will be made the same method as payment. The hirer shall have no claim on any account against boatcharterservices.com.au, its management and contractors.

Should one or more of the guests jump off the boat charter during a cruise into the water, it will be deemed as a Man Overboard situation and Marine Safety Queensland require the boat charter to return to port and end the cruise immediately and no refund or compensation will be given.

Should one or more of the guests turn up drunk and intoxicated before departure to a hired charter boat and the crew of the hired charter boat view it is UN-safe to do the cruise they can cancel the cruise before starting and no refund shall be given.

If any guest does anything dangerous or illegal during any cruise, All boat Owners or the Master on the vessel reserves the right to stop the cruise and return to the nearest drop off point without any compensation.

Should the hirer cancel the booking than the following refund applies (please note charter boats will not refund due to rain) : -

  •    Hirer Cancels Prior To Charter               Refund Amount
  •          14 days or more                                   Deposit is lost
  •          12 days                                      50% refund of total quoted full price paid 
  •          10 days                                      40% refund of total quoted full price paid 
  •           8 days                                       25% refund of total quoted full price paid 
  •           7 days                                            no refund
  •           6 days                                            no refund
  •           5 days                                            no refund
  •           4 days                                            no refund
  •           3 days                                            no refund
  •           2 days                                            no refund 
  •           1 day                                              no refund
  •       Day of charter                                    no refund
 
 
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