PAYMENT POLICY
A deposit of 20% is required to secure your booking. The balance of the total hire charge must be paid within 14 days of your departure.
CANCELLATION POLICY
Cancellations received more than 30 days prior to departure date are accepted without penalty. Cancellations received 30 days or less prior to departure date will result in forfeiture of the Deposit, unless the houseboat is re rented for the same time period in which case the deposit will be refunded in full. No refunds will be given for inclement weather, illness, accident, change in plans, personal emergencies, or otherwise, however, we can reschedule your booking for another date.
SECURITY BOND
A security bond of $2,000 must be paid in full within 7 days of departure date. This can be deposited via electronic banking. This will be refunded within 2 business days of return, less fuel use, additional charges and any relevant deductions for loss or damage. Credit card guarantee is also required.
HOUSEKEEPOING
It is the responsibility of the HIRER(S) to keep the houseboat in a clean condition together with all items, in the same condition as when received, ordinary wear and tear excepted.
◦ All rubbish to be placed in bins/bags provided
◦ Dishes are to be washed and put away. If not adhered to, a surcharge will apply. ◦ All items to be returned to their original location.
BEACHING OF VESSEL
If the houseboat becomes beached you will be required to inform the owner immediately. Our staff will not always be able to physically come to your assistance when the houseboat becomes beached as there is very little to do other than wait for the changing tides and/or weather. This could be in the middle of the night.
EMERGENCY
Contact and emergency numbers are located in the houseboat manual and must be used responsibly. These numbers are for use in the appropriate emergency, common sense must be used.
RENTAL
The rental is made on the understanding that the boat is placed at the disposal of the Hirer on the date booked unless the management is prevented from doing so by mechanical breakdown or unforeseen circumstances. In this case all monies paid will be refunded in full. However, the Hirer shall have no claim on any account against the management.
RESTRICTIONS
No PETS, FIREARMS, DRUGS OR DANGEROUS GOODS allowed on board at any time.